Frequently Asked Questions

We Have The Answers !

General

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How do the bottles work?

All our hydrogen producing water products use a Proton Exchange Membrane (PEM) paired with a Solid Polymer Electrolyte (SPE) electrolysis to split H2O and produce pure molecular hydrogen at medium to high concentrations.

Are they made of glass?

Yes, our products are made from strong food-grade BPA free borosilicate glass.

How long does the hydrogen last?

Molecular hydrogen gas will remain effective for approximately 15 to 30 minutes when the water is kept sealed.

Whenever you're ready to drink more hydrogen water, all you have to do is just press the power button and the bottle will run releasing more hydrogen gas to drink.

My bottle arrived with water in it?

When you first receive your bottle, there will be a cap covering the titanium plates in the center of the bottle. This cap contains a small amount of clean distilled water (100% normal) this water keeps the membrane hydrated while they're shipped. Just remove the glass to access and unscrew the cap. Wash out the bottle before use.

Note that the water may leak from the cap into the bottle during transit, causing the inside to look wet and potentially like it's "used". Rest assured that your bottle isNOT USEDand some water leakage is completely normal. Just wash and enjoy!

What happens to the oxygen?

All remaining oxygen gas is vented from the bottle so only pure molecular hydrogen becomes infused in your water. In our Pro and Tritan model the o2 gases are vented through a seperate port. In our original model and pitcher these gases are vented through the lid.

How do I clean my bottle?

Clean your unit gently with mild soap and warm water. If you're in an area with hard water, it's a good idea to occasionally descale the unit. To descale, pour 1/4 cup of distilled white vinegar over the titanium plates in the center of the base, making sure they are fully covered. Allow the vinegar to sit for upwards of 12 hours, then rinse well. It's best to do this descaling process once per month for the best results.

Please remember not to submerge the base in water, put it in the dishwasher, or use a wire metal brush for cleaning

Is H2 safe to drink during pregnancy?

Yes.

There has been zero documentation that says drinking hydrogen-rich water is unsafe during pregnancy. As always, we recommend consulting with your healthcare provider before changing your diet during pregnancy, especially when consuming products with added supplements or substances like hydrogen-rich water. Your healthcare provider can provide the most accurate and up-to-date information based on your health and circumstances.

What type of water should I use?

Utilizing our advanced, proton exchange membrane technology, our bottles or pitchers are compatible with various water sources including regular unfiltered tap water, filtered water, reverse osmosis, natural spring, purified, and well water. Please note that waters with a low mineral content may result in a less pronounced visual reaction.

Mine stopped producing bubbles.

If you received your bottle or pitcher and it does not produce hydrogen bubbles, or it stopped. Fill your bottle or pitcher with warm water and allow the MEMBRANE located at the base to soak in water for 3-4 hours, in that time run the bottle or pitcher multiple times. This will help prime the proton exchange membrane which may have dried out enough stopping it from working as it should.

How much H2 water per day?

According to the research conducted, the patients & athletes that consumed 4-5 bottles per day or about 1.75-2 litres of hydrogen-rich water would achieve optimal results and benefits, noticeable in 4-6 weeks.

Shipping & returns

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How long is shipping?

Note that shipping times are delayed during Holiday shopping. 

Please allow our team 1 - 2 business days to process your order to be packaged and delivered to our shipping carrier. Note that we do not process or ship orders over the weekend. 

Average transit times for the United Kingdom:• Standard Shipping 7 - 14 working days

Average transit times to International:• Standard Shipping 12 - 21 working days

What is HyGasBottles® return policy?